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Healthcare Customer Support Optimization
Revamped the support infrastructure of a leading healthcare provider, boosting response efficiency and patient satisfaction.
- Cut average wait times by 40%
- Improved CSAT score from 82% to 95%
- Implemented HIPAA compliant processes
"Connectora transformed our patient support experience and compliance adherence."
- Healthcare Client
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Financial Services Sales Acceleration
Enabled a large bank’s sales outreach with lead generation and customer nurturing, resulting in record revenue growth.
- Generated 50% more qualified leads
- Boosted conversion rate by 35%
- Reduced operational costs by 25%
"Their team helped us scale sales efficiently and sustainably."
- Financial Client
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Retail Omnichannel Support Enhancement
Overhauled a global retailer’s support across voice, chat, and email to improve customer experience and loyalty.
- Integrated AI chatbots reducing load by 30%
- Raised customer retention rate by 20%
- Expanded multilingual support to 15 languages
"Connectora took our customer care to the next level globally."
- Retail Client