Business Continuity & Disaster Recovery Resources

Our multi-facility infrastructure ensures zero single points of failure. Critical functions automatically failover to our backup data centers within 2 hours. With geographic redundancy across multiple locations and cloud-based backup systems, your operations continue seamlessly even if our primary facility is completely unavailable.

All facilities are equipped with diesel generators capable of supporting 24+ hours of operations. Every workstation has UPS systems with automatic switchover. We also maintain dual grid connections where available. In the unlikely event of extended outages, our remote workforce can operate with full capacity from secure home offices.

We maintain dual ISP connections with automatic failover. If primary connectivity fails, backup internet services engage instantly with zero interruption. Additionally, our cloud-based infrastructure and remote work capabilities mean operations can continue even during regional internet disruptions.

Yes. Our workforce is distributed across multiple cities and trained for cross-functional operations. We maintain 150% capacity on critical functions to absorb unexpected absences. Remote work infrastructure allows team members to operate from any location, and our staffing model ensures we can maintain service delivery even during significant staff unavailability.

For mission-critical functions: 2 hours maximum RTO. For primary services: 4 hours. For secondary services: 24 hours. These are guaranteed by contract. We achieve these times through automated failover systems, redundant infrastructure, and pre-positioned recovery resources. Our last 3 years of test results show 100% success rate in meeting these RTOs.

Data loss will be minimal. Our RPO (Recovery Point Objective) is 1 hour, meaning maximum data loss is the last hour of transactions. Real-time database replication to backup sites and cloud infrastructure ensures data integrity. We perform daily backup verifications and maintain multiple backup copies in geographically diverse locations. Your critical data is protected redundantly.

Within 30 minutes of incident detection, you'll receive initial notification via phone, email, and SMS. Your dedicated account manager becomes your single point of contact. Hourly status updates continue until full recovery. We maintain a dedicated incident hotline and provide direct access to our CTO and recovery team during major incidents. You're never left in the dark.

We hold ISO 27001 certification for information security and are SOC 2 Type II compliant. We maintain GDPR, PCI-DSS Level 1, and HIPAA certifications. We're pursuing ISO 22301 (Business Continuity Management) certification and regularly undergo third-party audits. All certifications are renewed annually and available for client review.

We conduct quarterly calling tree drills, semi-annual infrastructure failover tests, and annual comprehensive end-to-end tests. All tests are documented with results shared with clients. We invite clients to participate in testing. Our last 12 months of tests showed 100% success rate with average recovery time of 1.5 hours (30 minutes faster than our SLA commitment). Test reports are available upon request.